Returns and complaints

Returns and Complaints

If the goods do not suit you for any reason, you can return them within the statutory 14-day period or initiate a complaint procedure. In cooperation with Zásilkovna (Packeta), we have prepared a simplified return process for you, which you can complete in three simple steps:

1. Packing the Goods

Our packaging is designed with environmental sustainability and customer comfort in mind. Each box or shipping bag is equipped with a secondary adhesive strip. Simply place the goods back into the original packaging, remove the protective film, and seal it securely. This way, you won't need any additional boxes or adhesive material. We therefore ask you to open the original packaging carefully and preserve the second adhesive strip for potential re-use.

2. Completing the Return / Complaint Form

To accurately identify your shipment and quickly process your refund, please download our PDF form, print it, fill in the necessary information, and place it inside the package. Without this document, we are unable to match the returned goods with your order.

3. Dropping off at a Zásilkovna Branch

Deliver the sealed package to any Zásilkovna drop-off point.

At the counter, tell the assistant our unique return code: 95175632
The assistant will print the shipping label and stick it on the shipment.
This service is completely free for the customer; all return shipping costs are fully covered by our company.

Please remember to keep the confirmation of receipt/shipment that the assistant will provide you with.